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NAVIGATING CAPTYN

Signing up for lessons should be the easiest part of the process. Review our detailed instructions or scroll to jump to our most common how-to navigation question.

JUMP TO...

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REQUEST A MAKE-UP

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CANCEL A LESSON

Schedule + Billing

Billing/Invoices

Check your Schedule

  1. Log into Captyn

  2. Click on your user icon in the top right corner (usually a blue circle with your initials)

  3. Navigate to the "registrations" tab

  4. Click on the “enrolled” section below the “programming registrations” title

user icon

user icon

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Review Billing/Invoices

  1. Log into Captyn

  2. Click on your user icon in the top right corner (usually a blue circle with your initials)

  3. Scroll down to the invoices, billing history, and refunds section

  4. Click on “All Invoices” to check your billing history.​​

Requesting Make-Ups + Cancellations

Just another quick reminder that RFSS has a NO REFUND POLICY in order to respect our instructors time and effort. If you have any questions or concerns about this change, please reach out to admin via email. We are allowing up to three makeup lessons in place of non-emergency cancellations. Please let our staff know of any non-emergency cancellations at least 72 hours in advance. Makeup lessons are not guaranteed if you fail to notify us in time.

Request Make-Up Lesson

GROUP LESSON

At this time, requests for makeup group lessons must be emailed directly to admin @ info@rainbowfishswimschool.com. Group lessons cannot be managed through the customer end of Captyn via "request a move," but we will be happy to help you on the back end.

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  1. Log into Captyn

  2. Click your icon on the top right

  3. Go to the My Registrations section

user icon

PRIVATE/SEMI-PRIVATE LESSON

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​4. Click on the manage button

5. Then, click on the enrolled tab to view your classes

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6. To move a class, click on the move button below the class description

7. Filter the classes to find a new offering that works for you

8. Click submit request

**Admin will get back to you in 24-48 hours**

make up lesson
cancel lesson

Cancelling a Lesson

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  1. Log into Captyn

  2. Click your icon on the top right

  3. Go to the My Registrations section

user icon

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​4. Click on the manage button

5. Then, click on the enrolled tab to view your classes

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6. ​To cancel a class click on the cancel button below the class description

7. Fill out reason for cancellation and then submit request

​**Admin will get back to you in 24-48 hours**

I Think I've Got It!

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