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Schedule + Billing

Check your Schedule

  1. Log into Captyn

  2. Click on your user icon in the top right corner (usually a blue circle with your initials)

  3. Navigate to the "registrations" tab

  4. Click on the “enrolled” section below the “programming registrations” title

user icon

Billing/Invoices

user icon

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Review Billing/Invoices

  1. Log into Captyn

  2. Click on your user icon in the top right corner (usually a blue circle with your initials)

  3. Scroll down to the invoices, billing history, and refunds section

  4. Click on “All Invoices” to check your billing history.

Feel free to email us with any billing questions that you may have! info@rainbowfishswimschool.com

Requesting Make-Ups + Cancellations

Just another quick reminder that this season we are moving to a NO REFUND POLICY in order to respect our instructors time and effort. If you have any questions or concerns about this change, please reach out to admin via email. We are allowing up to three makeup lessons in place of non-emergency cancellations. Please let our staff know of any non-emergency cancellations at least 72 hours in advance. Makeup lessons are not guaranteed if you fail to notify us in time.

 

Read more about our policies here.

make up lesson

  1. Log into Captyn

  2. Click your icon on the top right

  3. Go to the My Registrations section

user icon

Request Make-Up Lesson

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​4. Click on the manage button

5. Then, click on the enrolled tab to view your classes

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6. To move a class, click on the move button below the class description

7. Filter the classes to find a new offering that works for you

8. Click submit request

**Admin will get back to you in 24-48 hours**

cancel lesson

Cancelling a Lesson

  1. Log into Captyn

  2. Click your icon on the top right

  3. Go to the My Registrations section

user icon

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​4. Click on the manage button

5. Then, click on the enrolled tab to view your classes

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6. ​To cancel a class click on the cancel button below the class description

7. Fill out reason for cancellation and then submit request

**Admin will get back to you in 24-48 hours**

Who to Contact

Who to contact

Questions/concerns about:

  • lesson make ups

  • canceling a lesson

  • refund policy

  • scheduling/registration

Contact:

info@rainbowfishswimschool.com

Questions/concerns about:

  • instructors

  • swimmer levels

  • practice recommendations

Contact:

honor@rainbowfishswimschool.com

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