2026 Policies

1 

Lesson Time

Lessons are approximately 30 minutes, however, please allow for some grace during transition periods. Lessons will begin promptly and if you are running late, please let our team know by sending an email to info@rainbowfishswimschool.com or texting 240.780.8056. In the event that you are running behind but arrive within 15 minutes of the lesson start time, we will still perform the remaining lesson, and end at the scheduled time. With a tight schedule, we are not able to go over the allotted time. If you arrive 15 minutes or more past the lesson start time, you will be marked as a no show and the lesson will be forfeited. 

2

Weather Policy

We maintain and adhere to all partner pool guidelines/ staff guidance. When inclement weather arises, we strictly follow ALL partner pool rules related to pool exits and pool closures. 

Thunder/Lightning
All patrons must strictly follow the pool’s designated directives related to thunder and lightning. In accordance with Montgomery County, MD regulations, all pool patrons are instructed to exit the pool for 30 minutes after the coach or lifeguard on duty calls thunder. At each instance of thunder, a 30 minute timer for pool closure restarts. RFSS will advise patrons on where to wait out inclement weather for pool reopening, depending on location. In some cases of consistent thunderstorms, the RFSS instructor or admin staff may preemptively cancel lessons. Due to the nature of unpredictable weather, we will attempt to contact swimmer families as it develops, however please feel free to reach out to RFSS admin beginning at 30 minutes before your scheduled lesson time (240-780-8056) to ask about closing/reopening times. 
 

Cold Weather​
Non-heated outdoor pool locations: If the temperature is below 72 degrees AND there are unfavorable/cold weather conditions during the scheduled lesson time (i.e. consistent rain, heavy/cool wind chill, overcast, storms), we may proactively cancel lessons. Both WILL be true if we preemptively cancel. If we are making the call to cancel lessons, you WILL hear from us directly, with at least 30 minutes' notice. If you do not hear from us, please assume the lesson will still be running.
Heated outdoor pool locations: We will work with pool owners to ensure comfortable swimming conditions; pool temperature will be maintained at around 80 degrees or higher in colder weather. If the air temperature is below 58 degrees AND there are unfavorable/cold weather conditions during the scheduled lesson time (i.e. consistent rain, heavy/cool wind chill, overcast, storms), we may proactively cancel lessons. Both WILL be true if we preemptively cancel. If we are making the call to cancel lessons, you WILL hear from us directly, with at least 30 minutes notice. If you do not hear from us, please assume the lesson will still be running.
 

Makeups
If less than 15 minutes of the lesson occurs before inclement weather, you can schedule a makeup through our scheduling software at no extra charge. However, if 15 minutes or more of the lesson is delivered, we will consider that lesson completed and no makeup will be available. In the event a lesson is canceled prior to the lesson start time, you can schedule a makeup in our scheduling software. Parents reserve the right to cancel for incoming storms and will be responsible for finding their own makeup through our scheduling software. 

3

Payment

Payment will be collected through our Captyn online booking platform at the time of registration. Our Captyn platform uses Ayden to process payments. Payment is due at the time of booking confirmation. Ayden will securely store payment details and payment will be processed once registration is submitted by the customer. Confirmation of schedule will be sent from RFSS staff to the customer following review. Bookings without payment will not be considered confirmed lessons and no lesson will be delivered without confirmation of payment.

4

Cancellations, Schedule Changes + Makeup Lessons

Please let our staff know of any non-emergency cancellations at least 72 hours in advance. Makeup lessons are not guaranteed if you fail to notify RFSS within this time frame. Our swim program allows up to 3 makeups for non-emergency cancellations. For emergency cancellations (sickness, family emergency, etc), please reach out to admin via email. Swim lessons canceled by RFSS (either due to weather, scheduling error, or any other fault of ours) are offered priority for scheduling makeup lessons. Due to the high volume of lessons, make-up lessons may be delivered by any instructor on staff. 

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When you are aware of a schedule change in advance, you are able to self-request a lesson “move” via Captyn. Please see detailed instructions on this feature here: https://www.rainbowfishswimschool.com/howtocaptyn

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If you are requesting a make up after a missed lesson, RFSS admin will load a makeup credit to your Captyn account within 24 hours of the missed lesson. Simply register for any available slot through your Captyn portal and the credit will automatically apply to the lesson cost. (Please note that you will be responsible for any additional cost if you choose to sign up for a more expensive lesson format. i.e.: making up a semi private lesson with a private lesson). Makeup credits do not carry over to the next season. We encourage you to promptly register for a makeup lesson in order to ensure you are able to use your credit. Please reach out to RFSS admin EARLY if you have any issues with getting a makeup lesson scheduled.

5

Refund Policy

Rainbow Fish Swim School has a zero refund policy in order to respect our instructors time and effort. If you have any questions or concerns about this policy, please reach out to admin via email.

6

Withdrawal Policy

We offer scheduling and registration in advance in order to offer more time/prep for scheduling, please carefully review your schedule before registering for lessons. If you withdraw for the season after having completed your registration, we cannot guarantee a full refund.

7

Culture of Care Policy

Our instructors have been trained to emulate our program values of inclusivity and care in their work and to bring the gift of comfort and skill in the water to their lessons. We promise to treat our swimmers and swim families with care and respect, and our instructors will ask for the same treatment in return. In the unlikely event of a violation of this policy, our swimmers and swim families reserve the right to reach out to us with any concerns. Our team also reserves the right to refuse service to any swimmer/swim family in violation of our culture of care policy. 

8

Locations

PARKLAND POOL: RFSS follows all rules, regulations and procedures set forth by Parkland swim association. Please visit parklandpool.org for more information on their policies. Feel free to contact their front desk with any questions regarding pool closures, weather, etc. (301-649-5670). Unless otherwise noted, swim lessons at parkland will occur in the lap lane closest to the wall. No more than two lessons can occur at the same time.

COOKSVILLE POOL: RFSS follows all posted, written, and oral warnings, rules, directions and instructions set forth by Sabera Husain, the owner of Pool with Stunning Falls or any representatives or agents of Sabera Husain. An additional liability waiver from the owner must be signed by any lesson takers, parents/guardians before lessons can occur (for details: https://form.jotform.com/hsabera/pool-with-stunning-falls). Please visit the pool listing at https://swimply.com/pooldetails/10677 for additional location information.. 

FOREST GLEN POOL: RFSS follows all posted, written, and oral warnings, rules, directions and instructions set forth by Andrew Farrington, the owner of Forest Glen Pool or any representatives or agents of Andrew Farrington. 

Please review and site specific policies or procedures for this location on our website. 

9

Thermal Wetsuit Rentals

By checking out for the rental product, you confirm you have read and agree to the rental terms presented by Rainbow Fish Swim School, L.L.C.

Thermal Wetsuits - Per Lesson Rental

• Premium Neoprene, Nylon

• Crafted from 3/2mm soft neoprene

• Comfortable and snug fit, allowing freedom of movement for your child

• Back zipper

Wetsuits may be different colors/designs than the example images.

By checking out for this rental I agree to the following terms:

• Wetsuit rentals are non-refundable. Please reach out to info@rainbowfishswimschool.com in case of an emergency.

• TRY ON BEFORE LESSONS - If unsure about sizing, please plan to try-on the wetsuit 30 minutes before your lesson time. We cannot guarantee last-minute size exchanges. If size exchange is needed, please talk with Claire on site or at info@rainbowfishswimschool.com.

• Renter must pick up wetsuit from RFSS staff 15 minutes prior to the lesson time. (There will be a designated wetsuit pickup/drop off spot).

• Wetsuit must be returned to RFSS lesson area (please follow instructions in bag) within 30 minutes after your swim lesson.

• Renters who fail to return the wetsuit to the RFSS staff before the instructor leaves the pool will be charged a late return fee of $25.00.

• If the suit is returned damaged, renter will be responsible for the full cost of the wetsuit, due to Rainbow Fish Swim School, L.L.C. ($40.00-$55.00). An invoice will be added to the renter's Captyn account.